These Regulations define the general terms, conditions, and method of sales conducted by the Seller through the Online Store, as well as the principles of providing free electronic services (Newsletter, contact form) by the Seller.
1.1. Seller – The company Przedsiębiorstwo Produkcyjno-Handlowo-Usługowe TUDAR Spółka z ograniczoną odpowiedzialnością, located in Chełm at ul. Rampa Brzeska 5, registered in the Entrepreneurs Register maintained by the District Court for the capital city of Warsaw, XIV Commercial Division of the National Court Register under the number KRS: 0000447146, NIP: 5632422962, REGON: 061512971. Place of display and business operations: Chełm, ul. Rampa Brzeska 5.
1.2. Online Store or Store – This refers to the website operated by the Seller under the domain www.tudar.pl, through which the Customer can send inquiries, request quotes, or place orders with the aim of entering into a sales agreement for the goods listed in the Online Store.
1.3. Customer – A natural person, legal entity, or organizational unit that is not a legal entity, which has been granted legal capacity under specific laws, with whom a sales agreement may be concluded in accordance with legal provisions or on behalf of whom free electronic services may be provided (e.g., Newsletter).
1.4. Consumer – A natural person performing a legal action with the Seller that is not directly related to their business or professional activity.
1.5. Entrepreneur with Consumer Rights – A natural person entering into an agreement directly related to their business activity when it follows from the content of the sales agreement that it is not of a professional nature, particularly based on the subject of their business activity as provided under the Central Register and Information on Economic Activity (CEIDG). For instance, this applies to a sole proprietor who does not resell the goods purchased from the Seller.
1.6. Entrepreneur – A natural person, legal entity, or organizational unit that is not a legal entity, which has legal capacity under specific laws, and is conducting business or professional activities on their own behalf, performing legal actions directly related to these activities.
1.7. Newsletter – A free electronic service provided by the Seller to the Customer who voluntarily subscribes to the mailing list using the Subscription Form available on the Online Store’s website in the designated subscription area.
2.1. The Seller conducts sales of goods through the Online Store, by phone, as well as at their business location in Chełm, ul. Rampa Brzeska 5.
2.2. Contacting the Seller and placing orders can be done through the website www.tudar.pl, by phone at +48 511 983 550, or in person in Chełm at ul. Rampa Brzeska 5 during the hours specified in the “Contact” section.
2.3. To conclude a sales agreement via the Online Store, go to the website www.tudar.pl, select a product, and follow the technical instructions based on the displayed messages and information available on the website.
2.4. For determined Customers, we have prepared a “Buy and Pay” option, where they can quickly and easily complete their transaction by selecting a payment method and providing shipping and billing information. Once the order form is completed and the “Buy and Pay” button is clicked, the order is submitted.
2.5. After submitting the order, the Customer receives an automatic email confirming that the order has been received. Confirmation of order receipt may also be made by phone by an Online Store representative.
2.6. If a contact form is filled out and sent, we will contact you within 5 business days to answer your questions, clarify order details, or discuss delivery terms. The contact form can be found in the CONTACT section.
2.7. Sending a contact form does not obligate you to make a purchase. It indicates your interest in our offer and prompts us to provide further information about the products and terms of the transaction. After discussing the transaction terms by phone and obtaining the Customer’s acceptance, a store representative will confirm that the order has been accepted with a payment obligation. Additional confirmation of order acceptance will be provided via email, including final confirmation of all significant order details.
4.1. Prices on the website are gross prices. The Customer (Consumer) can pay for purchases in our Online Store using the following methods:
bank transfer
online payment (debit card, credit card, account transfer) via the Przelewy24 service.
4.2. By accepting the terms and conditions, the Buyer consents to receive the VAT invoice electronically documenting the purchase to the email address provided when placing the order.
5.1. The Seller is responsible for any non-conformance of the goods with the sales agreement, subject to the provisions of section 7 of these terms and conditions.
5.2. In the event of non-conformance of goods with the contract, or defects in the goods, the Consumer or Entrepreneur with Consumer Rights has the right to file a complaint. Complaints are best submitted via email to biuro@tudar.pl or through the contact form available on the Seller’s website: https://www.tudar.pl/en/contact.
5.3. The Seller is obligated to respond to the Consumer’s complaint within 14 days of receiving it.
5.4. Goods conform to the contract if, in particular, their description, type, quantity, quality, completeness, and functionality meet the terms of the agreement. They must also be fit for any specific purpose required by the Consumer or Entrepreneur with Consumer Rights that the Seller was informed about at the time of entering into the contract, provided the Seller accepted this purpose.
5.5. Moreover, to be considered conforming, the goods must:
Be suitable for the purposes normally associated with such goods, taking into account applicable laws, technical standards, or good practices;
Be of the expected quantity, quality, durability, and safety that is typical for such goods and that the Consumer or Entrepreneur with Consumer Rights can reasonably expect based on the nature of the goods and public assurances made by the Seller or those acting on their behalf, such as advertising or labeling;
Be delivered with packaging, accessories, or instructions reasonably expected by the Consumer or Entrepreneur with Consumer Rights;
Match the quality and description of any sample or model provided to the Consumer or Entrepreneur with Consumer Rights before entering into the contract.
5.6. The Seller is not responsible for any non-conformance described in 5.4 if the Consumer or Entrepreneur with Consumer Rights was clearly informed at the time of contracting that a certain feature deviated from the requirements and they explicitly accepted this deviation.
5.7. If the goods are not conforming, the Consumer or Entrepreneur with Consumer Rights may request a repair or replacement. The Seller may opt to replace the goods when the Consumer requests a repair, or choose to repair them when the Consumer requests a replacement, if the requested action is either impossible or would incur disproportionate costs for the Seller. If both repair and replacement are impossible or disproportionately costly, the Seller may refuse to bring the goods into conformity. The assessment of excessive costs considers all case circumstances, including the significance of the non-conformance, the value of conforming goods, and the inconvenience caused to the Consumer or Entrepreneur with Consumer Rights.
5.8. The Seller will carry out the repair or replacement within a reasonable time after being informed of the non-conformance and without undue inconvenience to the Consumer or Entrepreneur with Consumer Rights, considering the nature of the goods and their intended use. The Seller bears the cost of repair or replacement, including postage, shipping, labor, and materials.
5.9. The Consumer or Entrepreneur with Consumer Rights must make the non-conforming goods available to the Seller for repair or replacement. The Entrepreneur will collect the goods at their own expense.
5.10. If the goods are not conforming, the Consumer or Entrepreneur with Consumer Rights may submit a declaration for a price reduction or contract withdrawal when:
The Seller has refused to bring the goods into conformity in accordance with clause 5.7 of these terms and conditions;
The Seller has failed to bring the goods into conformity as per clauses 5.7 and 5.8;
The goods still do not conform despite the Seller’s efforts to bring them into conformity;
The non-conformance is significant enough to justify a price reduction or contract withdrawal without resorting to the remedies outlined in clauses 5.7 and 5.8;
It is evident from the Seller’s statement or circumstances that the goods will not be brought into conformity within a reasonable time or without significant inconvenience to the Consumer or Entrepreneur with Consumer Rights.
5.11. The reduced price should be proportionate to the contract price, reflecting the value of the non-conforming goods relative to conforming goods.
5.12. The Consumer or Entrepreneur with Consumer Rights may not withdraw from the contract if the non-conformance is insignificant. It is presumed that any non-conformance is significant unless proven otherwise. If only some goods in a multiple-item contract are non-conforming, the Consumer or Entrepreneur with Consumer Rights may withdraw only with respect to those items, and any additional goods purchased along with them if it is unreasonable to expect them to keep only the conforming items. If withdrawing from the contract, the Consumer or Entrepreneur with Consumer Rights must return the goods at the Seller’s expense. Upon receiving the goods or proof of return, the Seller will promptly refund the price within 14 days.
6.1. Products sold by the Seller may come with a warranty provided by the manufacturer, the Seller, or another entity.
6.2. For goods covered by a warranty provided by the Seller, manufacturer, or another entity, the Customer can file a claim for defective products directly with the Seller by sending an email to biuro@tudar.pl or filling out the form available on the Seller’s website: https://www.tudar.pl/en/contact.
6.3. For claims concerning products covered by a warranty provided by the Seller, the Seller will promptly respond with a recommended course of action to address the issue. If it becomes necessary to collect the product from the Customer for servicing at the Seller’s facility, the Customer is obligated to safely prepare the product for transport, which may include disassembling it if necessary, securing it, and packing it properly. The cost of transporting the product to the Seller’s service center and returning it to a specified location within Poland is covered by the Seller during the warranty period. Throughout the claim resolution process, both parties are expected to cooperate to resolve the matter quickly, safely, and economically, for example, by sending replacement parts to the Customer for self-installation.
7.1. For sales agreements concluded between the Seller and an Entrepreneur (excluding Entrepreneurs with Consumer Rights), the Seller’s liability for defects in the sold goods, i.e., under warranty, is excluded.
7.2. For sales agreements outlined in clause 7.1, the Seller’s liability for defects is governed by clause 6 of these Terms and Conditions, i.e., under the warranty.
8.1. The Seller provides free electronic services to Customers, including:
contact form
Newsletter.
8.2. The Contact Form service allows Customers to send email messages to the Seller using a form available on the website for each product. These messages may include inquiries or requests for a phone call. Customers can cancel the Contact Form service at any time by ceasing to send inquiries to the Seller.
8.3. Any Customer can subscribe to the Newsletter by entering their email address into the registration form provided by the Seller on the Online Store’s website. After submitting the registration form, the Customer receives a confirmation email with an activation link. Once the Customer clicks the link, they subscribe to the Newsletter service, and an agreement to provide the Newsletter via electronic means is concluded.
8.4. The Newsletter service involves the Seller periodically sending email messages to subscribed Customers. These messages may contain information on promotions, new products, or other offerings from the Seller. The Newsletter is sent to all subscribers who have signed up for it.
8.5. Customers can unsubscribe from the Newsletter at any time. They can do so by clicking an unsubscribe link included in each Newsletter email or by sending an email request to unsubscribe to biuro@tudar.pl. Once the request is received, the email address will be removed from the subscription list within 7 business days.
9.1. Consumers and Entrepreneurs with Consumer Rights have the right to withdraw from a distance sales contract within 14 days without giving a reason. The withdrawal period begins when the Consumer or Entrepreneur with Consumer Rights, or a third party designated by them (other than the carrier), takes possession of the goods. For contracts involving multiple items delivered separately, in parts, or in batches, the withdrawal period starts from the receipt of the last item, part, or batch. For contracts for regular delivery of goods over a defined period, the withdrawal period begins with the receipt of the first item.
9.2. To exercise the right of withdrawal, the Consumer or Entrepreneur with Consumer Rights must inform the Seller of their decision to withdraw from the contract by submitting a statement of withdrawal. This statement can be sent by email to: biuro@tudar.pl or by mail to: Przedsiębiorstwo Produkcyjno-Handlowo-Usługowe TUDAR, ul. Rampa Brzeska 5, 22-100 Chełm. The withdrawal deadline is met if the statement is sent before the 14-day period ends. Using email is recommended.
9.3. In the case of withdrawal from the contract, we will refund any payments received from you promptly and in any case no later than 14 days after receiving notice of your withdrawal. Under the Consumer Rights Act, the Seller may withhold the refund until they receive the goods back or until you provide proof of return, whichever comes first. Refunds will be made using the same payment method as the original transaction, unless you expressly agree to another form of refund.
9.4. Products returned to the store via cash on delivery (COD) will not be accepted. For purchases made with COD payment, the preferred method of refund is a bank transfer to the account number provided by the Consumer.
9.5. Goods must be returned promptly and no later than 14 days after notifying the Seller of withdrawal. The goods should be delivered to: Przedsiębiorstwo Produkcyjno-Handlowo-Usługowe TUDAR, ul. Rampa Brzeska 5, 22-100 Chełm.
9.6. The right of withdrawal from a distance or off-premises contract does not apply to agreements where the goods are non-prefabricated, made to the Consumer’s specifications, or clearly personalized (Article 38(1)(3) of the Consumer Rights Act).
9.7. The right of withdrawal from a distance or off-premises contract does not apply in particular to products with non-standard dimensions or those made according to the specific instructions provided by the Consumer or Entrepreneur with Consumer Rights.
9.8. If the Consumer or Entrepreneur with Consumer Rights selected a delivery method other than the one offered by the Seller, the Seller is not obligated to refund any additional costs incurred by the Consumer or Entrepreneur.
10.1. Return at the Seller’s expense:
a) When withdrawing from a contract, the Consumer or Entrepreneur with Consumer Rights may return the goods at the Seller’s expense (arranged by the Seller) under the terms specified in these Terms and Conditions. To initiate a return at the Seller’s expense, the Consumer or Entrepreneur with Consumer Rights must notify the Seller via email at biuro@tudar.pl, providing the invoice number, the item being returned, their email address, and the return address.
b) Free returns require the Customer to securely package the product in a safe container and ensure the item is adequately protected. Upon receiving the email, the Seller will confirm the return and arrange for the carrier to collect the item from the Customer.
10.2. Return at the Consumer’s expense:
a) The Consumer or Entrepreneur with Consumer Rights can independently arrange for the goods to be returned at their own expense, either through a chosen courier or their own transport, to the store’s warehouse address:
Przedsiębiorstwo Produkcyjno-Handlowo-Usługowe TUDAR,
ul. Rampa Brzeska 5, 22-100 Chełm.
The Consumer or Entrepreneur with Consumer Rights is responsible for the direct return costs.
10.3. When returning goods, the Consumer or Entrepreneur with Consumer Rights should ensure that the items are properly packed and handled, as they are responsible for any reduction in the value of the goods caused by use that goes beyond what is necessary to establish their nature, features, and functioning.
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The Terms and Conditions were amended and have been in effect since December 20, 2024.
